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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund (excluding shipping costs). We'll also refund the return shipping cost if the return is a result of our error (you received an incorrect or defective item, etc.).
In the event that we have stuffed up we will process your refund as promptly as possible.

Our refund policy is accordance with the Australian Consumer Law, whereby products you buy from us are covered under "consumer guarentees".  In accordance with these Laws we do not offer refunds if you have:

  • changed your mind
  • ordered the wrong product
  • found the product cheaper elsewhere
  • were aware of the relevant fault before buying the product – such as if the fault was written on the tag, or indicated in the photos or item description online
  • damaged the product by misusing it – for example, you dropped your mobile phone in water
  • used the product for a very long time and the problem is as a result of usual wear and tear.

We will be happy to work with you to swap over a part should you have ordered it incorrectly and it is in a new as packaged condition.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.